Refund policy

RETURN & REFUND POLICY

Last updated: September 8, 2026

At GenZCentral, we want you to love what you ordered. If something isn't right, we're here to help.

RETURNS

You may request a return within 14 days from the date your order is delivered.

To be eligible for a return, the product must:

• Be unworn and unwashed
• Be in its original condition
• Have the original tags attached, where applicable
• Not be damaged, altered, stained, or otherwise used

Returns are free of charge. GenZCentral will provide the return instructions and cover the applicable return shipping cost for eligible returns.

Please contact us before sending any product back. Returns sent without prior approval may not be accepted.

DAMAGED, DEFECTIVE, WRONG OR MISPRINTED ITEMS

If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible with:

• Your order number
• Clear photographs of the product
• Photographs showing the issue
• A brief description of the problem

We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.

We will not require you to bear return costs for products that are defective, damaged, incorrectly supplied, or materially different from what was ordered.

CHANGE-OF-MIND RETURNS

If you simply change your mind about your purchase or the size/fit is not suitable, you may request a return within 14 days of delivery, provided the product meets the return conditions above.

Because our products are made and fulfilled specifically for orders, returned products must be in original, unused condition.

EXCHANGES

We currently handle eligible returns and replacements on a case-by-case basis.

If you need a different size or have received a defective or incorrect product, please contact us and we will help determine the appropriate resolution.

CANCELLATIONS

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been fulfilled or otherwise become ineligible for cancellation.

After the cancellation window has expired, the order may already have entered our fulfillment process and may no longer be eligible for cancellation.

If an order is successfully cancelled, the amount paid will be refunded to the original payment method, subject to the payment provider's processing timelines.

REFUNDS

Once an approved return is received and inspected, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase. The time taken for the refund to appear in your account may depend on your payment provider or bank.

If you do not receive your refund within a reasonable period after we confirm that it has been processed, please contact us with your order number.

SHIPPING CHARGES

Original shipping charges, if any, may be treated separately from the product amount depending on the reason for the return and the applicable circumstances.

For eligible defective, damaged, incorrect, or materially misrepresented products, GenZCentral will provide an appropriate resolution without charging the customer for return shipping.

NON-RETURNABLE ITEMS

Products that have been worn, washed, altered, damaged after delivery, stained, or otherwise used may not be eligible for return.

Products that do not meet the return conditions may be rejected after inspection.

CONTACT US

For return, refund, replacement, or cancellation requests, please contact GenZCentral through the contact details provided on our website.

Please include your order number and the email address or phone number used when placing the order so that we can assist you quickly.

IMPORTANT

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

GenZCentral reserves the right to review each return, replacement, refund, or cancellation request according to this policy and applicable law.