Terms of service

TERMS OF SERVICE

Last updated: September 8, 2026

Welcome to GenZCentral.

These Terms of Service govern your use of the GenZCentral website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.

1. ABOUT GENZCENTRAL

GenZCentral is an online retail brand operated by LET'S REDEFINE PRIVATE LIMITED.

We sell apparel and other products through our online store.

2. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes and in a manner that does not violate applicable laws or the rights of others.

You must not:

• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of the website
• Copy, reproduce, distribute, or commercially exploit our content without permission

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice.

4. PRICES

All prices displayed on our website are in Indian Rupees (INR).

Applicable taxes are included or displayed at checkout as required by applicable law.

We reserve the right to change product prices at any time. Such changes will not affect orders that have already been accepted and confirmed.

5. ORDERS

Placing an order constitutes an offer to purchase the selected products.

After placing an order, you will receive an order confirmation containing the details of your purchase.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

• Product availability issues
• Pricing or listing errors
• Suspected fraudulent or unauthorized transactions
• Incorrect customer or shipping information
• Circumstances beyond our reasonable control

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

6. PAYMENT

We accept the payment methods displayed at checkout.

For Cash on Delivery orders, payment must be made to the delivery partner at the time of delivery.

We may limit or suspend Cash on Delivery availability for certain orders, locations, or circumstances.

7. SHIPPING AND DELIVERY

Orders are prepared and fulfilled through our fulfillment partners.

Estimated delivery timelines are provided for guidance and may vary depending on the destination, courier service, weather, holidays, operational conditions, or other circumstances beyond our reasonable control.

For detailed information, please refer to our Shipping Policy.

8. RETURNS, REFUNDS AND CANCELLATIONS

Our returns, refunds, replacements, and cancellation terms are described in our Return & Refund Policy.

By placing an order, you acknowledge that you have read and understood that policy.

9. INTELLECTUAL PROPERTY

All content on the GenZCentral website, including logos, graphics, artwork, photographs, text, product designs, branding, layouts, and other materials, is owned by or licensed to GenZCentral unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our intellectual property without prior written permission.

10. THIRD-PARTY SERVICES

We may use third-party service providers for payment processing, order fulfillment, shipping, analytics, website functionality, and other services required to operate our business.

Your use of certain third-party services may also be subject to the terms and policies of those third parties.

11. ACCURACY OF INFORMATION

We reserve the right to correct errors, inaccuracies, or omissions and to update information on our website at any time without prior notice.

12. LIMITATION OF LIABILITY

To the extent permitted by applicable law, GenZCentral will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, payment-provider failures, or other events outside our reasonable control.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.

13. GOVERNING LAW

These Terms of Service are governed by the laws applicable in India.

Any disputes will be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the matter, subject to applicable consumer protection laws.

14. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised "Last updated" date.

15. CONTACT

If you have questions about these Terms of Service, please contact GenZCentral using the contact information provided on our website.