Shipping policy

SHIPPING POLICY

Last updated: September 8, 2026

At GenZCentral, we work with trusted fulfillment and courier partners to get your orders delivered safely across India.

SHIPPING DESTINATION

We currently ship orders within India.

International shipping is not currently available.

SHIPPING CHARGES

Standard shipping:

• Orders below ₹499: ₹79 shipping fee
• Orders of ₹499 or more: FREE shipping

The applicable shipping charge will be displayed at checkout before you complete your purchase.

ORDER PROCESSING

Once your order is successfully placed and payment is confirmed, it is sent for processing and fulfillment.

Orders are generally processed within 2–3 business days.

Orders placed on weekends, public holidays, or during periods of unusually high demand may require additional processing time.

DELIVERY TIME

After an order has been processed and handed over to the courier, delivery generally takes approximately 2–5 business days, depending on the destination, PIN code, courier service, and shipping method.

In some locations, particularly areas served through postal services or remote delivery routes, delivery may take longer.

The estimated delivery timeline shown at checkout or provided through your tracking information should be considered the most relevant estimate for your order.

DELIVERY TRACKING

Once your order has been shipped, you will receive shipping and tracking information through the contact details provided at checkout.

You can use the tracking information to follow the progress of your shipment.

Some delivery partners or service areas may provide limited tracking information.

DELIVERY DELAYS

While we work with our fulfillment and delivery partners to deliver orders within the estimated timeframe, delivery dates are estimates and are not guaranteed.

Delays may occur due to:

• Weather conditions
• Public holidays
• Courier or logistics disruptions
• Incorrect or incomplete shipping information
• Remote or difficult-to-service locations
• High order volumes
• Natural disasters or other events beyond our reasonable control

If your order is significantly delayed, please contact us and we will assist you in checking its status.

ADDRESS ACCURACY

Please make sure that your name, complete shipping address, PIN code, email address, and phone number are correct when placing your order.

GenZCentral is not responsible for delivery problems caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.

ORDER CANCELLATION

Orders can generally be cancelled within 24 hours of placing the order, subject to the cancellation terms in our Return & Refund Policy.

Once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible.

UNDELIVERED OR RETURNED SHIPMENTS

If a courier is unable to deliver an order because of an incorrect address, repeated absence of the recipient, refusal to accept the shipment, or other delivery-related circumstances, the shipment may be returned to the sender.

If your order could not be delivered, please contact us so that we can review the situation and advise you on the available options.

CASH ON DELIVERY

If Cash on Delivery is available for your location and order, the option will be displayed during checkout.

For Cash on Delivery orders, payment must be made to the delivery partner at the time of delivery.

Cash on Delivery availability may vary by PIN code, order value, product, or other operational conditions.

CONTACT US

If you have questions about your shipment or delivery, please contact GenZCentral using the contact information provided on our website.

Please include your order number when contacting us so that we can assist you more quickly.